Contact Hotel Lobby AI

Email support

Email support@hotelobby.org for account access, generation, credit, billing or privacy questions. You can contact us without signing in.

Account support

Sign in and open Support tickets to create a ticket and follow replies in your account. This is the current support channel for photo preparation, generation status, credits and privacy requests.

Help us understand the problem

• Describe what you were trying to do and what happened instead.
• Include the page URL, approximate time, browser and device.
• For a generation issue, include the task ID if one is shown. Real generation is currently unavailable.
• For a credit question, include the order or task reference if available. Credit purchases are currently unavailable.
• For a privacy or deletion request, identify the account or uploaded item concerned without attaching additional sensitive photos.

Do not send passwords, API keys, full payment card details or temporary private media links. A cropped screenshot of the error message is usually more useful than the original portraits.

Before opening a ticket

The photo guide covers supported photo preparation and checks. The free preview guide explains free setup and generation credits. Media handling is described in the privacy policy.

Support tickets require access to your account. If you cannot sign in, use the email address above. We do not currently promise a fixed response time.